Reference

How we handle your account information

We collect the details necessary to run your account—name, contact number, wallet information for bKash, Nagad or Rocket deposits, and session logs. This policy explains what we keep, how we use it, and how you can request changes or deletions.

Account registration dataPayment wallet detailsSession and device logsContact preferencesWithdrawal verification records
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49999 How we handle your account information
DATA PRACTICES

How we protect and manage your information

We secure account and payment data with encryption during transmission and storage. Access to personal records is limited to staff handling verification, payout approvals and customer queries. Regular audits check that data use aligns with this policy, and we delete inactive marketing profiles when you opt out or close your account.

Encryption standards

Login credentials, wallet transaction details for bKash, Nagad and Rocket, and withdrawal requests travel over encrypted connections. Stored records sit in access-controlled databases, reducing the risk of unauthorised viewing or tampering with your data.

Cookie and tracking

Session cookies keep you logged in as you move between slots, live tables and the sportsbook. Preference cookies remember language and display settings. We do not use third-party ad trackers; all session data stays within our platform for account security and service improvement.

Marketing consent

Promotional messages about cricket odds, slot releases or seasonal offers go only to players who ticked the marketing box during sign-up. Withdraw consent any time in account settings, and we stop sending within one business day—transactional messages about withdrawals or account security continue regardless.

Data retention periods

Active account records remain accessible while you play. After closure, transaction logs and identity verification documents are archived for the period local financial record-keeping practices require, then securely deleted. Marketing profiles are purged immediately when you opt out or request account deletion.

POLICY QUESTIONS

How to reach us about privacy matters

If you want to see what data we hold, request corrections, or ask about deletion, contact our team through the same channels we use for account support. We respond to privacy requests within a few business days and walk you through the steps required to verify your identity before releasing or altering records.

WhatsApp support Send your account username and a brief description of your request—data access, correction or deletion—and we'll confirm your identity before proceeding. This is the fastest route for privacy questions tied to your wallet or contact details.
SMS line Text your registered mobile number with your query. We match the number to your account, verify ownership, then send instructions for viewing or updating stored information. SMS works well for quick verification checks.
Email enquiries Write from the email address on file with your account ID in the subject line. Explain what you need—download of transaction history, opt-out from marketing, or account closure—and we'll reply with the form or confirmation you need.

Privacy policy answers

We ask for your full name, mobile number, date of birth, and the wallet account you plan to use—bKash, Nagad or Rocket. This lets us verify your identity, process deposits and approve withdrawals. Device data like IP address and browser type helps detect duplicate accounts.

Yes. Contact support via WhatsApp, SMS or email using the details registered to your account. After identity verification, we send a summary of stored information—registration details, transaction history, session logs and marketing preferences—usually within two to three business days.

Log into your account, open settings, and toggle off marketing consent. Changes take effect within one business day. You can also reply to any promotional SMS or email with an opt-out request, and we'll update your profile immediately.

No. Wallet account information stays within our payment processing system. We do not sell, rent or trade contact details or transaction data to advertisers, affiliates or data brokers. Payment records are shared only with auditors or regulatory bodies when required by law.

Marketing messages stop immediately, and your login credentials are deactivated. Transaction records and identity verification documents remain archived for the period financial record-keeping practices require, then are securely deleted. You can request a final data export before closure through support.

Session cookies keep you logged in while you switch between live casino, slots and sports betting. Preference cookies remember your language and display choices. We do not embed third-party ad trackers. You control cookie acceptance in your browser; blocking them may limit some account features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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